About Us

About Us

In 2013, three like-minded family men came together to find a way to help Albertans get more value from their utility providers. We knew that traditional utility providers were not offering the transparency that Albertans needed to make the right choice about their energy services.

Utilities shouldn’t be so complicated for the average consumer. But, big retailers often lack the incentive to provide quality service to their customers. With erratic fee structures and poor customer service, few Albertans had a true understanding of their complex monthly bills.

Burst’s first challenge was to do utilities differently.

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Helping Albertans Take the Power Back

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We began Burst Energy to offer Albertans an alternative to the traditional utility structure. Ours would place importance on transparency and honest dealings with our customers. We were surprised to find that the more we talked to homeowners and business owners, the more we saw Albertans paying unnecessarily high fees. Still, consumers often didn’t switch because they didn’t understand their bills.

 

With Alberta’s heart and soul in our resource sectors, we saw the need to educate consumers about the whys and the hows behind energy distribution and pricing. We believed that more educated voices would mean more educated voters where natural resources and utility issues were concerned. In turn, this would allow consumers to regain the confidence to make informed choices about who they give their dollars to.

 

Traditional energy retailers often gained customers by default. In contrast, smaller independent retailers had to work to find and retain their customers. We took the challenge, and the result has been the satisfaction of helping Albertans like you gain control over your energy services. We have helped over 3,000 homes and businesses understand their bills and maximize their savings. 

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4.4

Based on 111 Google Reviews

Burst Energy
4.4
Based on 152 reviews
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Response from the owner: Thank you for taking the time to share your feedback. We’re glad you chose us and appreciate your input. If there’s anything specific you’d like to mention or any way we can improve, please feel free to reach out. We’re here to help.
Helpful and courteous
Response from the owner: Thank you for the kind words. We’re glad to hear that you found our team helpful and courteous. If there’s anything else we can assist with, please don’t hesitate to reach out.
Easy sign up, best variable rates
Response from the owner: Thanks for taking the time to share your experience. We’re glad the sign-up process felt easy and that our variable rates are working well for you. If there’s anything else you’d like to share or any questions come up, feel free to reach out.
Easy signing in process and good competitive rates. We're using Burst Energy for electricity bills.
Response from the owner: Thank you for taking the time to share your experience, and for choosing Burst Energy. We’re glad the sign-in process felt smooth and that our rates are competitive for your electricity needs. If there’s anything else we can do to support your account, please don’t hesitate to reach out.
Easy price comparison with competitors. Simple changeover from previous providor.
Response from the owner: Thank you for sharing your experience. We’re glad the price comparison was easy and that the transition from your previous provider went smoothly. If there’s anything else you’d like to explore or any questions you have, feel free to reach out.
Very easy to sign up. Information very clear on the website. Best cost benefit!
Response from the owner: Thanks for the kind words! We’re glad sign-up was smooth and that the information on our site was clear. It’s great to hear that you found the cost-benefit worthwhile. If there’s anything else you need, feel free to reach out.
Very helpful and answered all of my questions. I’m very happy with this company and the great customer service!
Response from the owner: Thank you for your kind words and for recognizing our team’s approach. We’re glad to hear you found the information helpful and that you’re happy with the service. If there’s anything else you need, feel free to reach out.
Great experience dealing with the company. Customer service is exceptional and they are willing to go above and beyond.
Response from the owner: Thank you for sharing your positive experience. We’re glad our team was able to provide you with exceptional service. If there's anything else we can assist with, please don't hesitate to reach out.
Company that makes you feel valued by offering exceptional customer service.
Response from the owner: Thank you for your kind words! We're glad to hear that you felt valued and received excellent service. If there's anything more we can do for you, please feel free to reach out.
Signing up with Burst was easy and convenient. Should have taken the time to do it ages ago.
Response from the owner: Thanks for the review Iana!
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Our Commitment to You

We believe in Albertans serving Albertans. And we believe in keeping our economy vital by maintaining all of our operations within our home province. Our customer service center, where our agents answer questions, address concerns and facilitate your signups, is located in Calgary.

 

You’ll never be placed on a long-term hold by our agents – simply leave us a message and your representative will reach out to you as soon as possible.

 

Burst Energy began as a business run on good old-fashioned family values. Today, we maintain this commitment to ethical and transparent business practices as we see our Burst Energy family grow to include more homes, businesses and farms than ever. We thank you for your continued support and for believing that energy really can be done differently.

 

Start saving today!

To find out how Burst Energy can improve your current electricity and natural gas services, give us a call today.

1.866.516.3085