About Us

About Us

In 2013, three like-minded family men came together to find a way to help Albertans get more value from their utility providers. We knew that traditional utility providers were not offering the transparency that Albertans needed to make the right choice about their energy services.

Utilities shouldn’t be so complicated for the average consumer. But, big retailers often lack the incentive to provide quality service to their customers. With erratic fee structures and poor customer service, few Albertans had a true understanding of their complex monthly bills.

Burst’s first challenge was to do utilities differently.

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Helping Albertans Take the Power Back

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We began Burst Energy to offer Albertans an alternative to the traditional utility structure. Ours would place importance on transparency and honest dealings with our customers. We were surprised to find that the more we talked to homeowners and business owners, the more we saw Albertans paying unnecessarily high fees. Still, consumers often didn’t switch because they didn’t understand their bills.

 

With Alberta’s heart and soul in our resource sectors, we saw the need to educate consumers about the whys and the hows behind energy distribution and pricing. We believed that more educated voices would mean more educated voters where natural resources and utility issues were concerned. In turn, this would allow consumers to regain the confidence to make informed choices about who they give their dollars to.

 

Traditional energy retailers often gained customers by default. In contrast, smaller independent retailers had to work to find and retain their customers. We took the challenge, and the result has been the satisfaction of helping Albertans like you gain control over your energy services. We have helped over 3,000 homes and businesses understand their bills and maximize their savings. 

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4.4

Based on 111 Google Reviews

Burst Energy
4.4
Based on 111 reviews
review us on
Way cheaper rates and fast reliable service and rate changes! So glad I switched to this company for my power!!
Response from the owner: Kristie, Thanks for the review!
They were efficient, made things easy to understand and gave great advice!
Super easy process to get started and the lowest rates I found. I had it fully setup within 24 hours, and have had no issues.
Response from the owner: Thanks for the review Chantelle.
My recent transition to a new utility provider was remarkably smooth and efficient. After devoting considerable time to thorough research spanning several weeks, I successfully secured the most advantageous pricing available. It's time to bid farewell to Enmax and embrace this positive change.
Response from the owner: Glad you had a good experience! Thanks for the review.
Smooth on boarding. Quick response.
Response from the owner: Glad to Hear!
We are new to Burst. Easy sign up experience! Love the clarity on rates and right the right about of communication this far - not too much & not too little.
Response from the owner: Thanks for the review, glad you had a great experience!
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Our Commitment to You

We believe in Albertans serving Albertans. And we believe in keeping our economy vital by maintaining all of our operations within our home province. Our customer service center, where our agents answer questions, address concerns and facilitate your signups, is located in Calgary.

 

You’ll never be placed on a long-term hold by our agents – simply leave us a message and your representative will reach out to you as soon as possible.

 

Burst Energy began as a business run on good old-fashioned family values. Today, we maintain this commitment to ethical and transparent business practices as we see our Burst Energy family grow to include more homes, businesses and farms than ever. We thank you for your continued support and for believing that energy really can be done differently.

 

Start saving today!

To find out how Burst Energy can improve your current electricity and natural gas services, give us a call today.

1.866.516.3085