About Us

About Us

In 2013, three like-minded family men came together to find a way to help Albertans get more value from their utility providers. We knew that traditional utility providers were not offering the transparency that Albertans needed to make the right choice about their energy services.

Utilities shouldn’t be so complicated for the average consumer. But, big retailers often lack the incentive to provide quality service to their customers. With erratic fee structures and poor customer service, few Albertans had a true understanding of their complex monthly bills.

Burst’s first challenge was to do utilities differently.

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Helping Albertans Take the Power Back

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We began Burst Energy to offer Albertans an alternative to the traditional utility structure. Ours would place importance on transparency and honest dealings with our customers. We were surprised to find that the more we talked to homeowners and business owners, the more we saw Albertans paying unnecessarily high fees. Still, consumers often didn’t switch because they didn’t understand their bills.

 

With Alberta’s heart and soul in our resource sectors, we saw the need to educate consumers about the whys and the hows behind energy distribution and pricing. We believed that more educated voices would mean more educated voters where natural resources and utility issues were concerned. In turn, this would allow consumers to regain the confidence to make informed choices about who they give their dollars to.

 

Traditional energy retailers often gained customers by default. In contrast, smaller independent retailers had to work to find and retain their customers. We took the challenge, and the result has been the satisfaction of helping Albertans like you gain control over your energy services. We have helped over 3,000 homes and businesses understand their bills and maximize their savings. 

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4.4

Based on 111 Google Reviews

Burst Energy
4.4
Based on 143 reviews
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Signing up with Burst was easy and convenient. Should have taken the time to do it ages ago.
Response from the owner: Thanks for the review Iana!
I’ve had a great experience with Burst Energy. From the beginning, everything was clear, transparent, and without any surprises. Setting up the contract was quick and easy, and I really appreciated being able to choose a competitive variable rate plan that fit our needs perfectly.Customer service is responsive and friendly — when I had a question, they replied promptly and were always kind and helpful. I also love that they send monthly updates on the current rates, which makes it easier to stay on top of my energy costs.I highly recommend Burst Energy to anyone looking for a reliable, flexible provider with great value.Thank you Burst for making everything so easy!
Response from the owner: Rossana, Glad you had a great experience and always happy to help out if you need anything!
Working with Burst Energy is amazing and their response time is very quick and informative.
Response from the owner: Khaled, Thanks for your kind words!
It has been good so far. A little confusion between Burst amd Epcor to get the site energized, but that got resolved quickly.
It was really easy and fast to switch to Burst Energy. The employee on the phone was very pleasant and helpful; I wish I had written down her name. In this day and age, good service is not common, so when you get it, it's greatly appreciated. Thanks a lot!Louise Hamel and Ron Cahoon, new customers
I enjoyed the instant replies to my questions; the transfer from the previous provider was very easy; I haven't used the website much at this point, but it looks clean and easy to maneuver.
I’ve been a client since 2018. Never any issues
Quick and easy sign up. Hassle free
Response from the owner: Thank you for taking the time to share your experience. We're glad to hear that signing up was quick and hassle-free for you. If there's anything else we can assist with, please don't hesitate to reach out.
My recent transition to a new utility provider was remarkably smooth and efficient. After devoting considerable time to thorough research spanning several weeks, I successfully secured the most advantageous pricing available. It's time to bid farewell to Enmax and embrace this positive change.
Response from the owner: Glad you had a good experience! Thanks for the review.
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Our Commitment to You

We believe in Albertans serving Albertans. And we believe in keeping our economy vital by maintaining all of our operations within our home province. Our customer service center, where our agents answer questions, address concerns and facilitate your signups, is located in Calgary.

 

You’ll never be placed on a long-term hold by our agents – simply leave us a message and your representative will reach out to you as soon as possible.

 

Burst Energy began as a business run on good old-fashioned family values. Today, we maintain this commitment to ethical and transparent business practices as we see our Burst Energy family grow to include more homes, businesses and farms than ever. We thank you for your continued support and for believing that energy really can be done differently.

 

Start saving today!

To find out how Burst Energy can improve your current electricity and natural gas services, give us a call today.

1.866.516.3085