Electricity & Natural Gas Terms & Conditions
Disclosure Statement to Consumer
Please read this Disclosure Statement before you acknowledge it. Before you enter into a marketing contract for the supply of energy you should understand the following:
- This contract is not a electricity or gas utility or government rebate program.
- The business named in this contract may not be able to supply energy cheaper than your current utility company.
- This contract can be ended only under certain conditions, as enumerated in Section 1.
- If you move to another location within Alberta you WILL NOT still be responsible to buy energy under this contract.
- You may cancel this contract from the day you acknowledge the contract until 10 days after a copy of the contract that you acknowledged is received by the marketer. You do not need a reason to cancel the contract. To cancel the contract, you must give notice of cancellation at the address in the contract. You may give notice of cancellation by any method that will allow you to prove that you gave notice, including mail, fax, e-mail or by personal delivery. Under certain circumstances you may have more than 10 days to cancel the contract.
If you need more information on cancelling the contract, or if you feel you have been treated unfairly, you may contact Service Alberta at 780-427-4088; outside Edmonton call 1-877-427-4088 toll free.
By agreeing to these Terms and Conditions, you also acknowledge this Disclosure Statement and understand its contents.
The party identified in the header of your customer sign-up form is a trade name of Burst Energy Inc. Burst Energy Inc. is a licensed retailer of electricity (retail license #352693) and natural gas (retail license #352684) in the Province of Alberta.
This Agreement is between Burst Energy Inc. (“Burst Energy”, “we”, “our” and “us”), and you, namely the customer identified in the accompanying Sign-Up Form (“Customer”, “you”, and “your”). In this Agreement, Burst Energy and the Customer are sometimes collectively referred to as the “parties” and individually as a “party”.
You agree that this Agreement is like any written negotiated agreement signed by you, and you agree to be bound by its terms and to fully comply with those terms.
On the terms and subject to the satisfaction of the conditions set out in this Agreement, we agree to arrange for the supply of Energy to the Site(s). In return, you agree to pay Burst Energy the Energy Charge (which may include a Service Fee) and all other applicable charges, including but not limited to the Administration Charge, any Late Payment Charge, all Third-Party Charges, the Green Electricity Price and the Early Exit Fee (as applicable).
1.1 Your Basic Cancellation Right
You may cancel this Agreement at any time by providing us with a minimum of ten (10) business days written notice, subject to any applicable Early Exit Fees.
1.2 Cooling Off Period
Notwithstanding Section 1.1, Provincial law allows you to cancel this Agreement without cost or penalty:
- within ten (10) days after a copy of this Agreement, acknowledged by the Customer, is received by Burst Energy; or
- if a marketing Energy agreement, including an internet marketing Energy agreement, presently exists for the same property, except where the existing marketing Energy agreement is to expire on or before the commencement of this Agreement; or
- within one year from the date this Agreement is entered into if Burst Energy:
- does not set out an ascertainable date on which the energy supply is to begin; or
- does not begin the supply of energy within thirty days of the date agreed to by you and Burst Energy; or
- Burst Energy was not licensed at the time this Agreement was entered into.
1.3 Required Disclosure Statement
This Agreement is not valid unless the Disclosure Statement has been correctly completed and then acknowledged by the Customer before the Customer enters into this Agreement. The Customer accepts that by selecting “I have read and agree to the Terms and Conditions.” on the sign-up form that they have acknowledged the Disclosure Statement.
1.4 Additional Cancellation Terms
You agree that if you cancel this Agreement as provided above, you may, depending upon the circumstances, be responsible for the costs of any Energy supplied to you up to the cancellation date.
The Energy Charge you agree to pay for and the Energy we supply to you is set out in the Sign-up Form and the Energy Plan Confirmation and is based on the Energy Plan you have chosen. You agree to pay for, and we agree to sell you Electricity and/or Natural Gas based on the agreed Energy Charge, Administration Charge, Third Party Charges, Early Exit Fees, plus other applicable charges.
2.2 Variable Electricity or Variable Natural Gas Rate
If the rate you have choose is a Variable Electricity or Variable Natural Gas Rate, you will pay the wholesale cost of Energy plus a Retail Fee as detailed in Section 8. The Retail Fee is subject to change with due notice.
2.3 Stable Electricity or Stable Natural Gas Rate
- If the rate you have chosen is a Stable Electricity or Stable Natural Gas Rate, we will honor that stable rate for the term specified in your Energy Plan, so that your stable rate will not change over that term.
- When the term for a Stable Electricity or Natural Gas rate specified in your Energy Plan expires, you will be charged our lowest applicable Stable Electricity or Stable Natural Gas Rate. If one does not exist, you will be charged our Variable Electricity or Variable Natural Gas rate, plus a Retail Fee, Administration Charge, Third Party Charges and other applicable charges.
- Customers may switch between rates, (provided that the customer qualifies for such rate plan) by submitting a completed rate change request form. A minimum of ten (10) business days’ notice is required. If approved by Burst Energy, the new rate plan will become effective following the next meter read (conditional on the meter read date starting on or after effective date for the rate). If the new rate plan requires an increase in Prudential Deposit and the customer has not previously paid this prudential security, then the Prudential Deposit will be withdrawn from the customer’s bank account within ten (10) business days of the date of the rate change.
- To exit a Stable Rate Energy agreement, the customer must submit a completed rate change request form or a cancellation form, whichever is applicable. A minimum of ten (10) business days’ notice applies.
- The expiry date of the current effective rate for each commodity is displayed on the customer’s monthly bill.
- The Energy Charge, Administration Charge, and Retail Fee will be based on the current rates in effect at the time the Customer switches to Burst Energy.
- Stable Electricity or Stable Natural Gas rates are not available to daily, time of use, interval metered sites, or sites consuming over 250,000 kWh/year or 2,500 GJ/year as designated by the Distribution Company.
2.4 Block Electricity or Block Natural Gas Rate
- If the rate you have chosen is a Block Electricity or Block Natural Gas Rate, we will honour that block rate for the term specified in your Energy Plan, so that your block rate will not change over that term.
- When the term for a Block Electricity or Block Natural Gas Rate specified in your Energy Plan expires, you will be charged our lowest applicable Stable Electricity or Stable Natural Gas Rate. If one does not exist, you will be charged our Variable Electricity or Variable Natural Gas rate, plus a Retail Fee, Administration Charge, Third Party Charges and other applicable charges.
- The total Energy purchased for you will be determined by the HUF data for your Site(s). Any balancing necessary for Energy consumption above or below the Energy purchased for you will be charged or credited at the Variable Electricity or Variable Natural Gas Rate per Section 8.
- You may exit your Block Electricity or Block Natural Gas Rate at any time with a minimum of ten (10) business days’ notice. An Early Exit Fee will apply if one applies to this rate, as outlined in your Energy Plan; This amount is due immediately. We may, at our discretion, treat you as if you have exited your Block Electricity or Block Natural Gas Rate if you have transferred your Sites to another Energy retailer.
- Block Electricity or Block Natural Gas Rates are not available to daily, time of use or interval metered sites or sites consuming over 250,000 kWh/year or 2,500 GJ/year as designated by the Distribution Company.
2.5 Banded Electricity Bill or Banded Natural Gas Bill
- If the rate you have chosen is a Banded Electricity Bill or Banded Natural Gas Bill, you will be billed a standard monthly amount for the provision of Energy based on the comsumption band specified in your Energy Plan. We will honour that banded bill amount for the term specified in your Energy Plan, so that your banded bill amount will not change over that term.
- If your Energy consumption above the amount included in your consuption band, you will be charged at the Variable Electricity or Variable Natural Gas Rate per Section 8.
- Regulated charges including but not limited to Transmission and Distribution, rate riders, municipal fees and taxes are not included in your Banded Electricity Bill or Banded Natural Gas Bill and will be added to the standard monthly Energy Plan amount on your bill.
- You may exit your Banded Electricity Bill or Banded Natural Gas Bill at any time with a minimum of ten (10) business days’ notice. An Early Exit Fee will apply if one applies to this rate, as outlined in your Energy Plan; This amount is due immediately. We may, at our discretion, treat you as if you have exited your Banded Electricity Bill or Banded Natural Gas Bill if you have transferred your Sites to another Energy retailer.
- Banded Electricity Bill or Banded Natural Gas Bill are not available to daily, time of use or interval metered sites or sites consuming over 250,000 kWh/year or 2,500 GJ/year as designated by the Distribution Company.
2.6 All-In Electricity or All-In Natural Gas Rate
- If the rate you have chosen is an All-In Electricity or All-In Natural Gas Rate, we will honour that all-in rate for the term specified in your Energy Plan, so that your all-in rate will not change over that term, except under the conditions laid out in this section.
- The All-In Rate will include all Third Party Charges, including those charged to us by your Distribution Company on your behalf and the Government of Canada’s Carbon Tax. The All-In Rate does not include GST.
- There is no Administration Charge or Daily Charge for Sites on an All-In Electricity or All-In Natural Gas Rate.
- Your Sites may be subject to a Minimum Deemed Compution as specified in your Energy Plan. We reserve the right to apply the Minimum Deemed Comption on either a monthly, a billing cycle, or an annual basis at our discretion.
- We reserve the right to adjust the All-In Electricity or All-In Natural Gas Rate if Third Party Charges associated with your Site increase more than 10% of a per kWh basis (for the All-In Electricity) or per GJ basis (for the All-In Natural Gas Rate.
- We reserve the right to adjust or terminate the All-In Electricity or All-In Natural Gas Rate if the applicable laws change such that it is not longer economical for us to offer the rate.
- When the term for a All-In Electricity or All-In Natural Gas Rate specified in your Energy Plan expires, you will be charged our lowest applicable Stable Electricity or Stable Natural Gas Rate. If one does not exist, you will be charged our Variable Electricity or Variable Natural Gas rate, plus a Retail Fee, Administration Charge, Third Party Charges and other applicable charges.
- You may exit your All-In Electricity or All-In Natural Gas Rate at any time with a minimum of ten (10) business days’ notice. An Early Exit Fee will apply if one applies to this rate, as outlined in your Energy Plan; This amount is due immediately. We may, at our discretion, treat you as if you have exited your All-In Electricity or All-In Natural Gas Rate if you have transferred your Sites to another Energy retailer.
2.7 Microgeneration Credits
- Subject to applicable laws and the designation of your Electricity Site by your Distribution Company as a microgeneration site:
- If your Site is designated a “small microgenerator”, We will apply for a microgeneration credit equal to your Retail Rate for all Electricity You export from your Site.
- If your Site is designated a “large microgenerator”, We will apply for a microgeneration credit equal to the Pool Price for the Electricity You export from your Site.
- Microgeneration credits will automatically be applied against other charges You have incurred.
- If you have a credit balance continuously for twelve (12) months and your Account is in good standing, We will issue You a payment of the credit balance.
2.8 Seasonal Rates
- Seasonal Rates are two or more rates that are offered as part of your Energy Plan, offered as part of another type of rate, as outlined in your Energy Plan.
- Only one Rate of the Seasonal Rates will be active at a time.
- You may switch between Seasonal Rates at any time with a minimum of ten (10) business days’ notice. Such change will not be considered a Termination of your Rate.
2.9 Security Deposits
- We may require the Customer to pay a Security Deposit in an amount determined by us, including without limitation, under the following circumstance:
- If the Customer does not have a satisfactory credit rating or credit history, as reasonably determined by us;
- If the Customer is a business and not a residential consumer; or
- If the Customer’s previous supply of Energy was disconnected for non-payment.
- The maximum amount of the Security Deposit is 30% of the Consumer’s yearly Energy bill, as estimated by us.
- The full amount of the Security Deposit must be debited from the Customer’s bank account prior to the site enrolment date.
- Return of the Security Deposit will be made by Interact e-Transfer or bill credit.
- Return of the Security Deposit will happen if one of the following conditions is met:
- The Customer has made all required payments for one year after enrollment;
- A final bill is issued with a zero balance; or
- The Customer cancels this Agreement within the Cooling Off Period as outlined in Section 1.2.
- If we do not receive the Customer’s normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the Security Deposit toward the outstanding billed amount and de-enroll the site(s). If the site(s) are de-enrolled, the Security Deposit may also be applied by us to offset costs incurred for consumption up to the date of de-enrollment as well as any costs incurred due to the early termination remaining Stable Rate energy, such amounts not to exceed the amount of the Security Deposit. After payment of all amounts by you to us any remaining funds will be Returned to the Customer.
- We will not pay interest on Security Deposits.
2.10 Prudential Deposits
- In Alberta, Energy retailers are required to pay a Prudential to guarantee payments to the Alberta Pool and Distributors based on their Customers’ usage. To qualify for certain rates, we require Customers to prepay part or all of their associated Prudential.We may require the Customer to pay a Prudential Deposit in an amount determined by us, including without limitation, under the following circumstance:
- If the Customer is a business and not a residential consumer; or
- If the Customer chooses a rate that is supported by a Prudential Deposit.
- The minimum amount of Prudential Deposit is based on the selected Electricity or Natural Gas rate and the tariff rate code as assigned to your site by the Distribution Company. If you choose a Variable Rate plan the maximum amount of Prudential Deposit will be the equivalent to two times the average monthly Electricity or Natural Gas bill. If you choose a Stable Rate plan the maximum prudential will be two times the average monthly Electricity or Natural Gas bill times the numbers of years of the term of your choice of Stable Rate. We reserve the right to request an increase of the Prudential Deposit if the amount collected is lower than two times the average monthly Electricity or Natural Gas bill.
- The full amount of the Prudential Deposit must be debited from the Customer’s bank account prior to the site enrolment date or, if you choose to switch from a Variable Rate to a Stable Rate, prior to the start date of a Stable Rate.
- We will pay the Customer an annual interest rate of 2.0% on the Prudential Deposit to be applied as a credit on the Customer’s monthly Energy bill, starting on the second billing cycle and to continue until the Agreement is terminated.
- The Prudential Deposit amount collected from the customer will be assigned to the prudential account and maybe used by Burst Energy for Supplier security requirements.
- If we do not receive the Customer’s normal monthly payment for energy consumed by the due date indicated on the bill, we reserve the right to apply the funds from the Prudential Deposit toward the outstanding billed amount and de-enroll the site(s). If the site(s) are de-enrolled, the Prudential Deposit may also be applied by us to offset costs incurred for consumption up to the date of de-enrollment as well as any costs incurred due to the early termination remaining Stable Rate energy, such amounts not to exceed the amount of the Prudential Deposit. After payment of all amounts by you to us any remaining funds including accrued interest will be refunded to the Customer.
- Return of the Prudential Deposit will be made after a final bill is issued with a zero balance. Refunds are made by Interac e-Transfer and are issued at the end of each calendar month.
2.11 Additional Charges
In addition to the Energy Charge, you are responsible for Administration Charges and other charges related to the supply of Energy to your Site. We will show such charges on your bill.
2.12 Paper Bill Fee
If a paper bill has been requested, a CAD $3.00 fee will be added to each monthly bill to cover Burst Energy’s cost for processing and mailing.
3.1 Offer Conditions
To be eligible for this program, your Site(s) must be located in the Province of Alberta. This offer is not open to customers purchasing electricity for Sites located in certain Rural Electrification Associations, in the City of Medicine Hat service area, customers purchasing Natural Gas for sites located in a Rural Gas Co-op, or customers with a daily, time-of-use or interval meter, or customers who will use more than 250,000 kWh of electricity or 2,500 GJ of natural gas annually.
3.2 Start Date
We will begin on the Enrolment Date of your Site ID(s) with the Distribution Company. We expect that Energy should be supplied to the Site ID(s) within thirty (30) days from the start of the Term of this Agreement; however, the actual date upon which Energy will be provided to you will depend on the Distribution Company’s ability to enroll the site.
3.3 Conditions of Supply
Before we arrange for the supply of Energy to your Site, and before this Agreement comes into effect:
- You must meet our credit requirements;
- You authorize us to and we must be able to obtain a HUF report and/or historical usage and/or invoicing data for your Site(s) from the Distribution Company(ies) prior to enrollment of your Site(s); and
- The Distribution Company must enroll your Site.
3.4 Credit Requirements
You agree to provide us with and authorize us to request and receive from third parties reasonable financial and credit information. You agree to maintain credit worthiness satisfactory to Burst Energy at all times while this Agreement is in effect. If you do not maintain credit worthiness satisfactory to Burst Energy, we may cancel this Agreement at our discretion.
3.5 Appointing Us as Your Agent
- By entering into this Agreement, you appoint Burst Energy as your limited agent to arrange for the supply and delivery of Energy for the purposes of this Agreement and for the termination of any prior agreement. This agency ends when Burst Energy has fulfilled its obligations under this Agreement. We will act as your agent only for purposes directly related to this Agreement.
- Under Rule 010 of the Alberta Utilities Commission, by signing this Agreement, you hereby authorize and provide your consent, at no cost to you, for Burst Energy or the Supplier, as your representative to request and obtain Historical Monthly Consumption Usage Information from the Distribution Company that provides electricity or Natural Gas distribution services to your site address.
- You agree that we are not your financial adviser and therefore have no liability for the choices you make with respect to your Energy Plan.
3.6 Auto-Renewal Terms
- When the Initial Term (or any Renewal Term) is about to expire, we may provide you with notice of our intent to renew this Agreement at least thirty (30) days prior to the expiration of this Agreement. Provided that we have sent you a renewal notice (as contemplated in the foregoing sentence), you hereby consent to having this Agreement automatically renew for a one (1) year term (each a “Renewal Term”).
- In the event that this Agreement is renewed, please note that: (i) Energy will, depending on the Energy Plan that you selected, continue to be provided to you during the Renewal Term at either a stable or variable price; (ii) the stable price will be Burst Energy’s prevailing price for the natural gas, electricity or both, as applicable, as of the date of renewal; (iii) certain charges may apply (namely, an Administration Charge, a Retail Fee, Third Party Charges, or any combination of these charges); and (iv) these Terms and Conditions will apply during any Renewal Term, unless we notify you otherwise.
Please remember that you always have the option to cancel this Agreement (see Sections 1.1 and 5.2).
4.0 BILLING AND PAYMENT
We will bill you regularly by emailing you a billing statement, based on the most current Contact Information we have on file for you and you must pay your bill in full. Your billing statement will be processed monthly and the timing will generally follow the meter read cycle adopted by the Distribution Company. Your payment due date will be on your bill and will be within five (5) days of the issuance of invoice to you, which exact date may vary from month to month. Your bill will include charges and adjustments for the Energy supplied to you under your chosen Energy agreement, as well as other charges as set out in this Agreement. The portion of your bill related to consumption is based on meter readings and estimates provided by the Distribution Company. We may also make estimates if actual data is not available from the Distribution Company or any other supplier. Therefore, your invoice may be debited or credited as we adjust prior period estimates to actual values. You are responsible for paying all bills in connection with this Agreement, even those we invoice after the end of the Term for costs or adjustments incurred due to consumption during the term. Subject to applicable laws, you are responsible for all charges on your bill, even if you don’t receive your bill on time, or at all, for any reason. This includes, without limitation, an interruption in postal service or a situation where we don’t have your correct Contact Information. We may cancel this Agreement if you don’t pay your bills on time.
- As a normal rule, your monthly Burst Energy bill will be paid by pre-authorized debit (PAD) or pre-authorized credit within five (5) days of the issuance of your invoice, the precise date of the withdrawal or charge will be on your invoice. If Burst Energy agrees to payment of any amounts by credit card, a 3% processing fee will be added to the amount payable.
- By providing Burst Energy with your banking information, you authorize Burst Energy to draw or deposit on your account with the branch of the financial institution where you maintain an account. This authorization cannot be cancelled if there is an outstanding Billing balance due and payable to Burst Energy.
- You acknowledge this authorization is provided for the benefit of Burst Energy and your bank, and is provided in consideration of your bank agreeing to process payments and credits against your account in accordance with the rules of the Canadian Payments Association;
- You undertake to inform Burst Energy, in writing of any change in the account information provided in this Authorization at least 10 days prior to the next due date of the PAD.
- You acknowledge that your bank is not required to verify that a PAD has been issued in accordance with the particulars of your authorization including, but not limited to, the amount and further acknowledge that your bank is not required to verify that any purpose of payment for which the PAD was issued has been fulfilled by Burst Energy as a condition to honoring a PAD issued or caused to be issued by Burst Energy on your account.
- Revocation of this authorization does not terminate any agreement for goods or services that exists between you and Burst Energy. Your authorization applies only to the method of payment and does not otherwise have any bearing on the agreement for goods or service.
4.3 Estimated and Actual Consumption
The portion of your bill related to consumption is based on the metered or estimated Electricity or Natural Gas consumption data provided by the Distribution Company or other suppliers. Periodically, either the Distribution Company or we will adjust your bill as we true up prior period estimates to actual data.
4.4 Late Payments or Disputed Bills
If we do not receive your payment in full by the due date specified on your invoice, you will be charged and must pay interest at the rate of 1.5% per month (19.56% per year) (“Late Payment Charge”) on all overdue amounts calculated and compounded monthly from thirty (30) days after the date of the invoice until the date that payment is received in full.
Returned payments from financial or lending institutions for insufficient funds or any other reason will result in a charge to you of CAD $35.00 or such higher amount as is charged by the applicable financial or lending institution with respect to such returned payment. You will be responsible for all legal and collection fees (including fees paid to our legal counsel) that we may incur in the process of collecting any amounts owing under this Agreement.
If you do not pay your bills on time, we may cancel this Agreement and seek recovery of all related costs.
You may dispute a bill up to thirty (30) days upon receipt of a bill; it is your responsibility to review and ensure you are being billed on the correct rate and Site ID and notify us of an error as soon as possible.
5.0 CHANGES TO THE SUPPLY OF ELECTRICITY AND/OR NATURAL GAS AND TERMINATING THE AGREEMENT
5.1. Changes to this Agreement
Other than the Energy Charge, we may change, modify, add or remove portions of this Agreement (including, the Administration Charge and the Retail Fee) at any time and at our sole discretion. Before doing so, however, we will provide you with thirty (30) days advance notice of the change.
Notice of any changes that we make to this Agreement will be given to you in a manner provided for in Section 7.3 below. The notice may include a link to our website where you can find more information on any of our changes to this Agreement.
Upon request, we can provide you with a written, hard-copy statement detailing the changes that we will be making to this Agreement.
- You must give us at least ten (10) business days written notice before you move. Any costs related to interruption in supply of Electricity or Natural Gas or other services caused by your failure to give us ten (10) business days written notice and any additional costs either of us incur in serving the new location will be your responsibility.
- If the new location is within a territory we serve and you wish to have Burst Energy provide service at that new location, you must complete a new Sign-Up Form.
- If you move outside of Alberta or to a territory we do not serve, the Energy agreement will end on the date of de-enrollment and you will remain responsible for any outstanding obligations under this Agreement until satisfied in full.
5.3 Transferring this Agreement
We may transfer this Agreement to another Energy retailer by giving you notice. You may not transfer this Agreement to any other person or business. In the event Burst Energy is in material default of its obligations to the Supplier, the Supplier may assume this Agreement by giving you notice and accordingly your PAD information will be provided by Burst Energy to the Supplier.
5.4 De-Enrollment and Outstanding Obligations
When this Agreement ends, we will ask the Supplier to de-enroll your site. Outstanding obligations under this Agreement will survive the cancellation, termination, or expiry of this Agreement until the de-enrollment is finished and any outstanding obligations (including any obligation to pay) under this Agreement have been satisfied in full.
5.5 Our Termination Rights
We may cancel all or a portion of the Agreement without penalty:
- Immediately on notice to you if you do not fulfill any of your obligations under this Agreement.
- On one month’s notice to you if your energy is measured with a daily, time-of-use or interval meter or you use more than 250,000 kWh of Electricity or 2,500 GJ of Natural Gas at your site in the twelve-month period preceding notice of termination or the pattern of energy use at your Site reasonably indicates that you will exceed more than 250,000 kWh of Electricity or 2,500 GJ of Natural Gas in a twelve-month period.
We reserve the right to cancel all or a portion of this agreement and terminate service at our discretion with proper notice.
5.6 Credit Final Balance
At the end of your Energy agreement and after final reconciliation of all accounts outstanding, if there is a credit balance greater than five dollars (CAD $5.00), it will be refunded to you via Interac e-Transfer and sent to the current email address on file at the time of termination of the account. If there is a credit on your account in the amount five dollars (CAD $5.00) or less, the account will be closed, and the credit balance will be written off.
6.0 UNEXPECTED EVENTS
Certain events beyond our control may make it impossible for us to fulfill our obligations under this Agreement. We are not legally responsible to you in those events and will resume our obligations as soon as we reasonably can. This Agreement will otherwise remain in full effect.
7.0 OTHER DUTIES AND RESPONSIBILITIES
7.1 Limitation of Responsibilities
WE DO NOT CONTROL AND ARE NOT RESPONSIBLE FOR THE PHYSICAL SYSTEMS THAT SUPPLY YOUR ENERGY, THE CONTINUITY OF YOUR ENERGY SUPPLY, OR THE QUALITY OF YOUR ENERGY SUPPLY (INCLUDING BUT NOT LIMITED TO GENERATION, TRANSMISSION, WIRES SERVICES, VOLTAGE AND FREQUENCY OF ELECTRICITY, AND PRESSURE AND FLOW OF NATURAL GAS). OTHERS, INCLUDING THE DISTRIBUTION COMPANY, CONTROL THESE THINGS AND WE ARE NOT RESPONSIBLE FOR ANY OF THEM. YOU ARE SUBJECT TO THE TERMS AND CONDITIONS OF DISTRIBUTION SERVICE AND TARIFFS OF THE DISTRIBUTION COMPANY OR ITS AGENT. FAILURE TO COMPLY WITH THOSE TERMS AND CONDITIONS MAY RESULT IN YOU BEING DISCONNECTED FROM THE DISTRIBUTION SYSTEM AND SUBJECT TO FEES OR OTHER CHARGES. WE ARE ONLY RESPONSIBLE FOR DAMAGES CAUSED DIRECTLY BY OUR ACTIONS AND THE ACTIONS OF THOSE FOR WHOM WE ARE RESPONSIBLE AT LAW. WE ARE NOT RESPONSIBLE FOR PUNITIVE, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, OR DAMAGES FOR LOSS OF USE, REVENUE, PROFITS OR OPPORTUNITY. THIS PROVISION SURVIVES CANCELLATION, TERMINATION OR EXPIRY OF THE ENERGY AGREEMENT.
The information you provide to us will be used to establish and collect money for your account, to arrange for the supply of Energy under this Agreement, for credit assessment and reporting purposes, for law enforcement activities and to communicate with you. You agree that the information you give us may also be shared with the Distribution Company and with the Supplier or any party to whom we transfer, grant or pledge — or intend to transfer, grantor pledge — an interest in this Agreement. We may use your information (and disclose your information to our affiliates, agents, brokers, charity partners and business partners) to assist us (and them) to develop, enhance, market or provide products or services, to understand our (and their) customers’ needs and preferences and to meet legal and regulatory requirements. Your information won’t be collected, used or disclosed for any other reason unless authorized by law.
Mail: Suite 205, 1040 7th Avenue SW Calgary, AB, T2P 3G9
7.3 Notices and Customer Contact Information
- If you wish to take action under this Agreement, including providing cancellation notice or updating your Contact Information, you must do so in writing.
- You can only change your name as a party to this Agreement if it is in connection with a valid legal name change.
- We will provide you with written notice (based on your most current email address on file) of any changes or significant actions we take under this Agreement. You agree that the written notice may be made on your bill, included with your bill, or sent by email to your current email address on file.
- You agree that we may send you market-related information to your email address on file from time to time. You will have the choice of opting out from such communications.
- You are responsible for ensuring we have a current record of your Contact Information and your email address. We are not responsible for any loss you suffer from not receiving a notice because we did not have your most current Contact Information or email address.
- For further information, please contact us at:
Mail: Suite 205, 1040 7th Avenue SW Calgary, AB, T2P 3G9
7.4 Entire Agreement and Execution
This Agreement together with the terms as outlined in the Sign Up Form represents the entire agreement between us.
7.5 Waiver and Remedies
No failure or delay exercising a right under this Agreement will cancel that right. Seeking one remedy does not prevent either one of us from seeking any other remedies we are entitled to seek.
7.6 Fixing Legal Problems with this Agreement
If any part of this Agreement cannot be enforced, we agree to fix that part of this Agreement to make it enforceable without changing the intention of this Agreement. If that part cannot be fixed without changing the intention in this Agreement, it will be removed, and the rest of this Agreement will stay in effect.
7.7 Additional Contact Person
You may add another person to your account who you would like to be authorized to make decisions regarding your account. You agree that Burst Energy may fully rely on and that you will be bound by the decisions, information, and directions provided to Burst Energy by such other person. This can include contacting us to discuss the bill, making decisions about Electricity or Natural Gas rates or update banking or personal information (such as the email address on file). The Contact Person may not open or close an account in your name. The Contact Person’s name will not be displayed on the bill but will be noted in our records. To add an Additional Contact Person to your account, please call or email us at:
Mail: Suite 205, 1040 7th Avenue SW Calgary, AB, T2P 3G9
You agree that you are the account holder in relation to the Site ID(s) or are authorized by the account holder in relation to the Site ID(s) and have the authority to enter into this Agreement. We are relying on that authority for the purposes of this Agreement.
Whenever used in this Agreement, the following words and terms shall have the corresponding meanings:
Administration Charge: means the amount that we charge for arranging for the provision of Energy to your Site(s) and other associated administrative services. In the case of a Daily Fee customer, this charge is zero.
Agreement: means these Terms and Conditions together with the accompanying Sign-Up Form.
Cancellation Date: means the date that the cancellation of this Agreement becomes effective.
Contact Information: means your name, address, email address, and phone number(s).
Daily Fee: means the service fee specified on your Sign-Up Form and your Energy Plan Confirmation payable per day that you consume as part of your Stable or Variable Natural Gas Price and/or your Stable or Variable Electricity Price. We may change this fee from time to time in accordance with Section 5.1 and per the notice provisions in Section 7.3.3 above.
Distribution Company: means the entity that operates your natural gas or electricity distribution system as applicable, as may be amended from time to time.
Distribution System: means the Distribution Company’s infrastructure used to deliver Energy to the Site(s).
Early Exit Fee: means the customer chooses to terminate this Agreement prior to Term completion and is subject to a one time charge as specified on your Sign-Up Form and your Energy Plan Confirmation. This is due immediately.
Energy: means the natural gas, electricity, or both, to be supplied to you under this Agreement.
Energy Charge: means the cost of Energy consumed, based on, as applicable, (i) a Variable Electricity Rate (which includes a Retail Fee) or a Stable Electricity Rate or a Block Electricity Rate; or (ii)Variable Natural Gas Price (which includes a Retail Fee) or a Stable Natural Gas Rate or a Block Natural Gas Rate; or (iii) a combination of both.
Energy Plan: means the energy plan that you have selected for the provision of electricity or natural gas, or both, as confirmed in the Sign-Up Form and the Energy Plan Confirmation.
Energy Plan Confirmation: means the electronic confirmation sent to you by Burst Energy that:(i) confirms your Energy Plan; and (ii) describes any incentives or other benefits that we may provide to you.
Enrollment Date: means the date that the Site(s) is enrolled by the Distribution Company at Burst Energy’s request.
Green Electricity Price: means, if applicable, the cost of electricity that comes from a renewable resource that you consume as a function of the Green Electricity Price as specified on your Sign-Up Form and your Energy Plan Confirmation (payable per kWh of electricity that you consume).
HUF: means Historical Usage File. A HUF for your Site(s) may be requested by us, and you grant us permission to request the same, at any time and may be used by us to confirm your eligibility for certain products and for use by us as an internal forecasting tool.
Initial Term: is five years unless otherwise specified for a fixed product in the sign-up process.
Late Payment Charge: has the meaning found in Section 4.4.
Minimum Deemed Compution: is the minimum amount of electricity or natural gas you will be billed for, even if this is more than your metered consuption. This may be applied on either a monthly, billing cycle, or annual basis, at our discretion.
Monthly Meter Read: Each meter is read (typically monthly) by the Distribution Company. The difference between one read and the next is referred to as Monthly Consumption.
Monthly Consumption Usage and Billing: It is impossible to read every meter in the province on the last day of the month. As such, each Distribution Company reads meters progressively during the month, typically breaking the month into 20 cycles. Given that meter reads, as taken by the Distribution Company, generally spans from one month into the next, (example: February 13th to March 12th). The metered consumption on your monthly bill is calculated to indicate how much energy was consumed during each portion of the respective calendar month.
Optional Top-Up: means a donation made on your behalf to the Community Partner and/or charity you have designated, collected as part of your energy bill.
Renewal Term: has the meaning found in Section 3.6.
Retail Fee: means the service fee(s) specified on your Sign-Up Form and your Energy Plan Confirmation payable per unit of Energy that you consume as part of your Variable Natural Gas Price or Variable Electricity Price (if applicable). We may change this fee from time to time in accordance with Section 5.1 and per the notice provisions in Section 7.3.3 above.
Retail Rate: Your Retail Rate includes the Energy Charge, the Green Electricity Price, the Retail Fee, the Stable Electricity Rate, the Stable Natural Gas Rate, the Variable Electricity Rate, and Variable Natural Gas (as applicable). Your Retail Rate does not include, as charged to you, the Administration Charge, the Daily Fee, the Early Exit Fee, the Late Payment Charge, the Optional Top-Up, or Third Party Charges (as applicable).
Rural Electrification Association: means a not-for-profit cooperative, incorporated or continued under the Rural Utilities Act (Alberta), which owns electric distribution systems and supplies electric energy to members in a rural region of Alberta.
Rural Gas Co-Op: means a not-for-profit cooperative, incorporated or continued under the Rural Utilities Act (Alberta), which owns its own distribution system and supplies natural gas to members in its rural franchise area of Alberta.
Site(s): means the home, business or other location identified in your Energy Plan Confirmation. (Note: as there are different site identification numbers with respect to the provision of electricity and natural gas, your home (for example) may consist of two different Sites.)
Stable Electricity Rate: The Stable Electricity Rate means the applicable fixed price per unit of electricity on your Sign-Up Form.
Stable Natural Gas Rate: The Stable Natural Gas Rate means the applicable fixed price per unit of natural gas as applied to the monthly fixed price volumes (“Fixed Price Gas”) as stated on your Sign-Up Form.
Start Date: means the date you first receive Energy under this Agreement.
Supplier: means supplier of Energy and Burst Energy’s facilitator of Distribution Company delivery services as the retailer of record for the Sites.
Taxes: means any applicable federal, provincial or regulatory taxes, duties, and surcharges which may be assessed, levied or imposed with respect to the supply of Energy under this Agreement.
Term: means the Initial Term together with any Renewal Term(s).
Terms and Conditions: means these terms and conditions.
Third Party Charges: means the amounts that are charged to Burst Energy by third parties (such as the Distribution Company) as they relate to the supply of Energy to the Site(s), including: (i) enrollment and de-enrollment/exit fees; (ii) franchise fees; (iii) tariffs; (iv) local access fees; (v) transportation charges; (vi) transmission and distribution charges; (vii) rate riders; (viii) UFG-Related Charges; (ix) delivery charges; (x) taxes; and (xi) any similar or comparable charges.
UFG: means your Site(s) proportionate share of the Distribution Company’s line loss, unaccounted-for natural gas and compressor fuel as determined by the Distribution Company.
UFG Related Charges: means the charges that apply to both the Stable Natural Gas Price and the Variable Natural Gas Price and is calculated by multiplying your UFG by the sum of the AECO Daily 5A Index plus the Retail Fee.
Variable Electricity Rate (VEP): means the load-weighted average flow-through of the wholesale market price for electricity plus a Retail Fee. Your Variable Electricity Rate will change each month and includes cost of Distributor assigned load shape, line losses, unaccounted for energy, AESO energy marketing trading charges and any other costs directly incurred by Burst Energy for the purchase of electricity from the Supplier at the AESO hourly price. The Variable Electricity Rate is calculated as follows:
VEP = (SUM((HC + LL + UFE) x (PP + EMTC + PA)) + RF + SC) / SUM(HC)
- HC: means the hourly consumption of electricity as determined by applying the Distributor Load Shape to Metered Electricity;
- LL: means the amount of Line Loss determined by the Distributor;
- UFE: means the amount of unaccounted for energy as determined by the Distributor;
- PP: means the AESO hourly power pool price as published by the AESO (“Pool Price”);
- PA: means a price adjustment to reflect difference between metered and settled costs including post final adjustments incurred by the Supplier for Site energy purchases from the AESO;
- EMTC: means the energy market trading charge as published by the AESO;
- RF: means the Retail Fee, payable per kWh, for electricity provided to you through our services. In the case of a Daily Fee consumer, the Retail Fee is zero. In cases where we are selling electricity for you, the Retail Fee will be multiplied by -1;
- SC: means the supplier charge, payable per kWh provided, and is zero except for daily fee customers.
Variable Natural Gas (VNG) Rate: means a volume-weighted average flow-through of the daily spot market price for the purchase of natural gas by Burst Energy from the Supplier plus a Retail Fee. Your Variable Natural Gas Rate will change from month to month and is based on the average daily price (CGPR 5A daily index) for natural gas plus any incremental costs incurred by Burst Energy, including any UFG-Related Charges, directly related with the purchase of natural gas volumes from the Supplier for the Site(s). Variable Natural Gas Rate is calculated as follows:
VNG = (SUM(CONS + UFG) x (CGPR5ADaily Index) + RF + SC) / SUM(CONS)
- CONS: means daily natural gas consumption in GJ as determined by the Distributor;
- CGPR5A Daily Index: means the NGX AB-NIT line 5A as published by Canadian Gas Reporter, per GJ, for each day in the billing cycle;
- RF: means the Retail Fee, payable per GJ, for natural gas provided to you through our services. In the case of a Daily Fee consumer, the Retail Fee is zero. In cases where we are selling natural gas for you, the Retail Fee will be multiplied by -1;
- UFG: means your Site(s) proportionate share of the Distribution Company’s line loss, unaccounted-for natural gas and compressor fuel as determined by the Distribution Company;
- SC: means the supplier charge, payable per GJ provided, and is zero except for daily fee customers.
9.0 GOVERNING LAW
This Agreement is governed according the laws of the Province of Alberta and the laws of Canada that apply in Alberta.
Internet & TV Terms and Conditions
This agreement is between Burst Energy Inc. (“Burst Energy”) and the Subscriber.
- As a reseller of other Internet Service Providers’ (ISP) internet services promoted at between 5 mbps and 600 mbps (“Services”) are provided “as is” without any warranties or conditions of any kind. Burst Energy does not guarantee these services will be uninterrupted and available at all times. Under no circumstances shall Burst Energy, its officers, directors, employees, affiliates be liable for any harm, damages, expenses, loss of profits, or opportunities that are caused through the use or reliance on the services, regardless of cause.
- The subscribers’ account is intended to be used by the household or business that is registered to the account and may not be resold or transferred to any other person(s) or business(es).
- Burst Energy does not track sites visited or monitor contents of email unless required by law. If Burst Energy receives copyright notices from rights holders who are claiming infringement, Burst Energy is required, by law, to forward such notices to end-users and subscribers. Burst Energy will not disclose customer personal information to a third party unless required to do so by a Court of Law.
- Customer may terminate service(s) for any reason at any time by notifying Burst Energy. Cancellation is effective on the date of request. Any remaining credits will be issued to the customer once any supplied equipment is returned.
- Customer may not use Internet service(s) to do any of the following:
- Hack, attack, or attempt to cause damage to any network;
- Knowingly transmit a virus, trojan, or other harmful software program;
- Distribute unsolicited bulk email (spam); or
- Distribute copyrighted material for which you are not authorized.
- “Unlimited usage” is provided under “Fair Use” basis. Fair use means the customer is to use services in a fair manner consistent with normal residential/small business/office use. Burst Energy reserves the right to terminate services, without advance notice, if, in the sole judgement of Burst Energy, the customer is in violation of these conditions.
- If Services are disconnected by either cancellation by the Subscriber or Burst Energy on account of any breach of the provisions set out in this Agreement, the Subscriber will be responsible for all unreturned equipment and remaining charges through to the end of the current Service Term (defined as the 30 days past any last payments received by Burst Energy), including unbilled charges, and disconnection fees (if applicable), all of which will immediately be due and payable.
- Without incurring any liability whatsoever, Burst Energy may suspend or terminate any or all of the Services for any reason whatsoever, including, without limitation, where the Subscriber has:
- Failed to pay an account that is past due;
- Failed to provide payment by pre-authorized debit (PAD) or credit card which is honoured by Subscriber’s bank;
- Fails to provide or maintain a reasonable deposit or alternate security when requested to do so by Burst Energy;
- Fails to meet Burst Energy’s credit requirements or Subscriber becomes bankrupt or otherwise insolvent;
- Uses or permits others to use the Services for a purpose or in a manner that is contrary to law;
- Uses or permits others to use the Services for the purpose of making harassing, threatening, abusive, annoying, or offensive calls;
- Resells or permits others to use the service for commercial or business use;
- Charges or allows others to charge any other person(s) for the use of the Services without Burst Energy’s prior written agreement;
- Harasses, threatens or otherwise acts unreasonably towards Burst Energy, its employees or agents; or
- Abuses the network with excessive usage as may be solely determined by Burst Energy.
- Internet and TV from Burst Energy is a prepaid service. A $100 administration and site setup fee is required upon signup. This fee includes the perpetual usage of the supplied Modem, or Modem and Router, or Modem with integrated router. The first month service payment is due immediately upon activation and subsequently will be processed monthly from service activation. Monthly rates are subject to change.
- Equipment: On cancellation of services, it is the sole responsibility of the subscriber to return the modem and router to Burst Energy within 15 days. The subscriber will be billed for unreturned equipment as follows:
- Cable modem – CAD $80
- Router – CAD $60
- Combined unit – CAD $135
- The Subscriber agrees that by using internet services provide through Burst Energy,and incurring charges for such use, the Subscriber authorizes Burst Energy to obtain credit history from credit reporting agencies and credit grantors from time to time. All Burst Energy active Subscribers consent to the disclosure of their payment history with Burst Energy to such entities at any time.
- Suspension of Service (e.g. Seasonal Disconnections):
- A CAD $10 per month of suspension Account Maintenance fee will be applied.
- A two (2) month minimum is applicable to all suspensions.
- Accounts can stay in suspension for as long as desired.
- Plan changes: One free location move and one free service level change is available to Subscribers every two years. Moves or changes more frequent than two-years are subject to a fee of CAD $75.
- Burst Energy is the billing agent, reseller of record, and technical support provider for other Internet retailers. Burst Energy reserves the right to act on behalf of these retailers in order to obtain payment information, and manage services, in accordance to the pricing structure and advertised speeds set out by those retailers.
- Burst Energy reserves the right to modify the terms and conditions of this agreement or any service provided. Notices will be considered given and effective on the date posted on www.BurstEnergy.ca. The Subscribers continued use of Services following such notice is deemed as acceptance of such modifications. The Terms as, and when posted supersedes all previous electronic and written terms of service. The Subscribers use of Services constitutes acceptance of this agreement.